Refund policy

Fresh Flowers: 

Due to the nature and life span of fresh flower arrangements, once a fresh flower arrangement is made we cannot refund you if you cannot pick up or communicate with us to organise delivery within 1 working day.

Dried and Preserved Product: 

We take great pleasure in supplying customers with our extensive range of dried and preserved flora products. However, it's important to acknowledge that variations in size, colour, and shape are inherent in the drying/preservation process and that some dried and preserved products may display colour variations and occasional imperfections that stem from their natural origins. Also, please note that dye lots can differ from one batch to the next, resulting in variations in colour compared to what you see on our website or social media platforms. Please note that with darker hues, such as reds and greens, it's possible for some colour transfer to occur, especially in high humidity conditions. To mitigate this, we recommend placing these items in a dry environment.

Filters, lighting conditions, and a screens display settings may alter the actual colours of the preserved flowers. Consequently, we cannot accept returns or exchanges for any discrepancies between the flowers you receive and the reference images on social media platforms or our website.

All products:

Please bear in mind that we do not accept returns or exchanges for items based on colour variations or imperfections. 

We do not accept returns or exchanges for items if you have changed your mind after the product has been dispatched. Additionally, please remember that the reference images on our social media platforms serve solely for illustrative purposes. 

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We take pride in making sure your item is packaged correctly and safely, occasionally courier shipped items may come damaged due to courier mishandling.

If you receive the wrong product, please let us know immediately and we will do what we can to resolve the issue as quickly as possible. If the fault is on our behalf you will receive a full refund, if the fault is on your behalf you will receive your refund in store credit.

If a credit is required on product that is received damaged or defective, please send notification with supporting imagery to floralessencenz@gmail.com with in 3 days of receiving the product